Terms of Service

ThinkDesignCreate allows you to order laminated products in various sizes, including mounting and framing, of photographic images you submit to us. The following terms apply to all orders and sales.

    1. Ordering.

      You are responsible for supplying all required information when submitting an order, including complete name, shipping and billing address (no P.O. Boxes), telephone number, valid e-mail address, and valid payment method. No responsibility is assumed for mis-delivery due to incorrect information supplied by a customer. ThinkDesignCreate reserves the right to refuse or cancel any order at any time, in which case the customer’s sole remedy is a refund of any payment(s) made for such order. Product are subject to availability. Prices are subject to change. The price posted on the Site at the time the order is placed is the applicable price.

    2. Changes.

      It is not possible to change your order once it has been placed. The only exception is the delivery address, which can be changed if your order has not yet been shipped. To change the address for an unshipped order, please contact the ThinkDesignCreate customer service via email at [email protected]

    3. Cancellations.

      You cannot cancel your order after 30 minutes after it has been placed. Please e-mail [email protected] with your cancellation request and order number. After this 30 minute period, the production process for your work will have already begun, and it is therefore not possible to cancel your order after this point.

    4. Rights in User Images.

      You are responsible for having all necessary rights in images you submit for reproduction, as well as for the appropriateness of the images in accordance with our Terms of Use. ThinkDesignCreate reserves the right to request written confirmation of rights in any images submitted. You are solely responsible to make adequate backup copies of any and all images or other data sent in connection with any order. ThinkDesignCreate is not responsible or liable for any lost images or data.

    5. Payment.

      Payment for any order must be made in advance at the time the order is placed. You may pay for your order by credit card, or by PayPal, or such other means as we may in future choose to accept. By placing an order, you authorize us to charge your credit card or other payment account. You agree to pay all charges incurred by you or any users of your account and credit card (or other applicable payment mechanism) at the prices in effect when such charges are incurred. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD (S) OR OTHER PAYMENT MEANS USED TO INITIATE ANY TRANSACTION. In the event of a stopped payment, disapproved charge or other failure to submit pre-payment, ThinkDesignCreate shall have the right to cancel the order or, if already shipped, to seek payment and hold customer responsible for any and all costs of collection, including but not limited to reasonable attorneys’ fees, as well as to charge interest at the rate of 1.5% per month (or the highest allowable rate by law if less than 1.5% per month) until payment is made.

    6. Color/Quality matching.

      You acknowledge and understand that (a) colors as seen on a computer monitor may not look the same as the colors as they appear on our manufactured product, and (b) no guaranty is made that any image as seen online will necessarily match exactly the colors or appearance on the final product.

    7. Quality of Images.

      You are solely responsible for making sure that the quality of the images you are uploading is of sufficient quality to be satisfactory to you at the size you select and for the production you are purchasing.

    8. Personal data.

      All information submitted by you in connection with any order is governed by our Privacy Policy.

    9. Sales tax.

      Applicable sales tax will be added where required by laws.

    10. Delivery.

      Delivery time depends on the shipping option you choose when ordering. Please allow at least 10-14 business days for your product to be shipped, plus the shipping time based on the shipping option you selected. Title and risk of loss for any purchases pass to you upon our delivery to our carrier. If your product arrives damaged or broken, please contact us! We will happily replace it, but we’ll need a picture of the damage. Email us at [email protected] Requests must be received within 3 days of delivery, and must include a copy of the shipping receipt and photographic proof of the damage for us to review and make a determination whether damage in fact occurred during shipping. If we approve your request for a replacement, we will not charge you for the new product, but you will be responsible for the costs of returning the damaged product to us, plus the cost of shipping the new product to you.

    11. Warranty and returns.
      11.1 Shipping Problems/Damage.

      Notification of all shipping defects or damage must be made within 3 days of delivery and accompanied by the shipping receipt and photographic proof of the damage for us to review and make a determination whether damage in fact occurred during shipping.11.2 Exclusion from Returns. If your use of our Site or services has been terminated for violation of these Terms of Sale or our Terms of Use, we may refuse to accept any returns from you. In addition,

      11.2 Satisfaction Guaranty.

      You have 3 days after delivery of the product to notify us of any immediate issues with the product, should they arise. You agree to send us a photograph of the product, and provide us with information regarding your issues to [email protected] We reserve the right to request that you return the product to us and that we, at our discretion, may offer a reprint, issue store credit for items not including shipping, or, on in rare circumstances where we have exhausted all other options and cannot find a resolution, offer a refund. You also agree that a shipping fee may be applied to any reprinted orders that do not fall into the categories of shipping damages or warranty defects as described below. Please note that no refund can be issued beyond 14 days after purchase.

      11.3 3-Year Limited Warranty.

      ThinkDesignCreate warrants that its products will be free from defects in manufacturing and workmanship for a period of three (3) years from date of delivery. If a product fails due to a manufacturing defect during the warranty period, you agree to take a photograph of the defective product and send us the photograph, or if requested by us, send us the original defective product. All shipping costs for return of a product to us are your responsibility. Upon receipt of the photograph or product, ThinkDesignCreate, as its sole discretion, will send you a replacement product or provide you with store credit in the amount of the original purchase price (no refunds). ThinkDesignCreate shall have no liability for any products which have been misused, mishandled, stored or used in extreme environmental conditions, installed, handled, displayed, or used other than in a reasonable manner or otherwise in accordance with instructions provided by ThinkDesignCreate, or intentionally or recklessly damaged by you or any third party. You agree to cooperate in providing any requested information regarding the circumstances of the failure or breakage of any product, including but not limited to how and where the product was used, stored or displayed. You agree that the determination of the whether any failure or breakage is due to a manufacturing defect is within the sole discretion of ThinkDesignCreate.

    12. General.

      All orders and transactions also are subject to the ThinkDesignCreate Terms of Use, including, but not limited to, the limitations on damages and exclusions of warranties set forth therein. The Terms of Use also include provisions for arbitration of disputes and other important terms you should review. Descriptions, images, references, features, content, specifications, products, price and availability of any products or services are subject to change without notice, and our current prices can be found on our Sites and Apps. No responsibility is assumed for any errors in listed prices or other information, all of which we reserve the right to correct. Orders are not final or binding until accepted by us. We reserve the right, with or without prior notice, to limit the available quantity of or discontinue any product or service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to bar any user from making any or all purchase(s); and/or to refuse to provide any user with any product or service. ThinkDesignCreate is not responsible for any delay or failure in delivery due to causes beyond its control, including, but not limited to, acts of god, war, terrorism, embargo, quarantine, accidents, fire, explosion, flood, severe weather, epidemic, riots, civil disturbance, unavailability of labor or transportation or any other similar or dissimilar cause. You are responsible for the proper and safe handling of any products or other products you order from us. To the extent allowed by law, ThinkDesignCreate’s liability for any claim relating to any product purchased from us is the amount you paid for the product.